The primary source of employee feedback for most organizations today is a formal survey conducted just once every one to three years. Yes, years. It’s hard to imagine you’d remain in business very long if you only asked customers for feedback that often. So why aren’t organizations devoting as much energy to employee feedback as they are to customer feedback? And what do they stand to gain when they do?
This new report from Gartner shares winning strategies for modeling employee feedback processes off established voice-of-the-customer initiatives to rapidly capture and effectively address employee sentiment.